Users can update their personal information quickly and securely to constantly maintain accurate records within your organisation.
User Self-Service
Is your organisation facing lots of administrative workloads to manage and update employee and card data as well as for activation and blocking of cards?
Or are you looking for a solution to simplify and expedite mass image capture for cards?
Just outsource these tasks directly to your employees and save valuable time & costs with our User Self-Service solutions!
Our Physical Identity & Access Management (PIAM) Suite OCMS can be extended with a flexible, secure and convenient User Self-Service Portal, empowering users to independently manage their personal data and card-related actions within both the Credential Management and the Access Management Module.
Additionally, if it is time-consuming and labour-intensive for your organisation to adapt loads of employee photos to your specific card requirements, our AI-supported Photo Capture Tool helps solving this issue.
Allocate the administrative burden directly to the users and let your administrators focus on other important tasks!
User Self-Service Portal
With its user-friendly interface, secure workflows and customisable feature set, the User Self-Service Portal provides an efficient and reliable solution for personal data management and all card operations.
How it works | Main advantages
Personal Data Maintenance
Photo Capture
Users can capture photos via a webcam or upload photos from their file system with optional image verification to ensure compliance with quality standards and organisational policies.
Card Requests
Users can request physical access authorisations, e.g. to offices, meeting or server rooms.
Card Activation
Users can activate the cards that they have received using an activation code sent via email, ensuring a secure and streamlined activation process.
Access Control Integration
Users can manage verification codes for integrated Physical Access Control Systems, ensuring seamless and secure access according to their granted authorisations.
Card Blocking
Users can instantly block lost or stolen cards to prevent any possible unauthorised access.
Secure Log
Users can view a detailed log of their card status changes, offering transparency and peace of mind.
Card History
Users have the ability to view the complete card history anytime, contributing to increase your organisation’s security.
The portal’s modular design allows administrators to enable or disable features based on specific user roles, organisational policies, or operational requirements.
This ensures that users can only execute defined options based on your organisations’ needs, optimising their experience while maintaining highest security and compliance – both with company guidelines and official regulations such as e.g. ISO 27001 or NIS2.
Do you need further information?
Our team is always there for you!
Photo Capture Tool (AI-supported)
Is your organisation struggling with the time-consuming revision and quality of pictures uploaded by employees to adapt them to unified regulations?
When authentication is important to determine the validity of a person's identity, a quality of ID image is essential. It can have a role in whether they are permitted on site or approved for resources.
Time and money are wasted when poor quality images are used and even more so if the capture process must be repeated.
Photo Capture Tool (AI-supported)
Common challenges
Brightness of the photo is not sufficient
Photo size is not correct
Facial position is not correct
Additional persons are in the picture
Non-suitable photo background
Assist your employees in taking appropriate portrait photos and make sure to have them adapted automatically to the valid regulations of your organisation:
Use our innovative Photo Capture Tool offered as a software-as-a-service solution or via backend API integration!
Project Case Study
Before: Without automated quality validation, submission of photos at an organisation resulted in only a 20 % success rate of users of uploading appropriate passport style photos.
After: Due to the real-time validation and rejection of inappropriate images, very high compliant image responses are achieved from users who have attempted.
20 %
Before:
Success rate with manual photo uploads
95 %
After:
Successful responses from attempts
Main advantages
Significant reduction of time and effort for mass photo adaptation
No requirement to install new server or software due to Software-as-a-Service (SaaS) concept
Tool uses an end-user client domain
No passwords required, uses one-time access codes
Options to upload photos from desktop or mobile device
AI check of image quality and validity and automatic removal of background
Complies with end-client data retention policy
How it works
With a simple user interface each person is guided on how to capture and upload a passport style head and shoulders photograph.
An error message will appear in case of detection of more than one face in the photo.
Contact us to discuss which User Self-Service options are recommended for your individual PIAM project!