Highly qualified support personnel
Optimisation
Optimisation of software performance and reliability
Support & Maintenance
ID-ware offers comprehensive support and maintenance to ensure that your PIAM Solution is always running and kept up to date.
Our personal contacts know about your individual system environment and are ready to assist.
Our services comprises both software maintenance, i.e. updates and bug fixing for your licensed products, as well as support services.
Maintenance
Only a constantly maintained software solution ensures highest security, best possible performance as well as constant user satisfaction.
This is why we provide you with regular updates and bugfixes for download including optimisation and further development of the associated documentation.
Your benefits of our constant software maintenance:
Security
Steady increase of usability and security
Compatibility
Maintaining compatibility with third-party systems/hardware
Compliance
Ensuring regulatory compliance
Viability
Long-term viability and cost-effectiveness by retaining functionality
Optimisation
Optimisation of software performance and reliability
Security
Steady increase of usability and security
Compatibility
Maintaining compatibility
with third-party systems/hardware
Compliance
Ensuring regulatory compliance
Viability
Long-term viability and cost-effectiveness by retaining functionality
Support
Our experienced experts provide real-time assistance for any difficulties, ensuring your queries and issues are handled quickly and efficiently, minimising disruptions and downtimes.
We always aim for proactive rather than reactive support, i.e. our PIAM experts take initiatives to anticipate customers’ needs, addressing potential issues and prepare to handle them efficiently.
By focusing on both human connection and technical expertise, we foster building long-term loyalty and trusted relationships with our customers.
In case a problem has already occurred and you need to reach out to us, we are always there for you!
The main benefits our comprehensive technical support offers for you:
Quality
8x5 | 24x7
8x5 (standard) or
24x7 support (premium)
Availability
Support by telephone and e-mail
Self-Service
Hotline with
self-service portal
Rapidity
Short reaction times, depending on the severity of the issue
Flexibility
SLA can be flexibly agreed
Hardware
We also offer comprehensive support for hardware, e.g. coding devices and printers. Different support models can be agreed here too (i.e. bring-in or on-site support).
Our constant support services allow for the collection of user feedback which is used to further improve our products and solutions.