Excellent preparation of all users for working with our software so that they can profit from its full potential.
Training
Our training courses are specially tailored to the needs of the different user groups of our PIAM Suite OCMS and its modules Credential Management, Access Management, Visitor Management and Contractor Management.
This ensures that each role within your organisation is optimally trained and can fulfil their specific tasks efficiently.
Overall goal of our trainings for our PIAM Suite OCMS and its modules:
We offer different training courses in German, English or Dutch, via video, remote or on site (to be agreed individually). Supporting training documentation will be provided
Our training courses
Basic training
Our Basic Training Course offers an in-depth overview of our PIAM Suite OCMS, its modules and most important functions and is intended as in introduction for all users, independent of their roles:
Imparting in-depth knowledge about
• the objectives of the PIAM Suite OCMS
• the user interface
• the most important functions for the different user groups (e.g. administrators, users, etc.)
Introduction to the central infrastructure
of the system (in addition, if required, role and rights management)
Our role-based trainings are intended to
provide every user the knowledge and skills they need to make optimum use of our software
increase efficiency when using our PIAM Suite and its modules
improve security
ensure the satisfaction of all users in their specific roles
Administrator training
(role-based)
Main goal: Providing the tools and knowledge for administrators to manage the entire PIAM Suite OCMS including all modules securely and efficiently.
Imparting In-depth insight into the system infrastructure as well as overview about all modules and how they relate together
Information on how to integrate OCMS into your existing system landscape (connection of interfaces)
Credential Management module:
• Setup and maintenance of authorisations and user roles
• Management of system guidelines and basic parameters, e.g. password policies
• System surveillance, system-side logging framework
• Basic management of credential data/personal data
• Creation and management of reports
• Configuration of the user interface (WebDesk)
• Configuration of the User Self-Service Portal
Access Management module:
• Administration of the administrator and user portal
• Management of access zones, time profiles and security policies
Visitor Management module:
• Administration and use of the visitor management portal
Contractor Management module:
• Administration and use of the contractor management portal
Power user training
for Credential Management module (role-based)
Main goal: Enabling power users to ensure smooth operation and act as an interface between administrators and end users if required.
Creation, editing and management of credential data and personal data
Assignment and management of physical access authorisations as well as time profiles
Use of search and filter functions as well as reports, for an efficient data management in the WebDesk user interface
Support of end users for card applications or in case of problems
End user training
(role-based): Applying for employee cards and authorisations
Main goal: Help end users to use the system
intuitively and efficiently.
How to apply for employee cards and authorisations
Checking the processing status of applications
Use practical functions such as filters and search options for effective operation of the system
Dealing with notifications and notices from the system
Basic information on data protection and security when using the system
In addition to the basic and role-based training courses, we also prepare your organisation for dealing with the most common questions and challenges of users:
Troubleshooting and support training
Dealing with the most frequently asked user questions and challenges
Instructions on how to resolve them either independently or with the help of our technical support team
Do not hesitate to contact us and request your individual training offer!
We look forward to consulting you.