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Training

Our training courses are specially tailored to the needs of the different user groups of our PIAM Suite OCMS and its modules Credential Management, Access Management, Visitor Management and Contractor Management.  

This ensures that each role within your organisation is optimally trained and can fulfil their specific tasks efficiently.  

Overall goal of our trainings for our PIAM Suite OCMS and its modules:

Excellent preparation of all users for working with our software so that they can profit from its full potential.  

We offer different training courses in German, English or Dutch, via video, remote or on site (to be agreed individually). Supporting training documentation will be provided

Our training courses

Basic training

Our Basic Training Course offers an in-depth overview of our PIAM Suite OCMS, its modules and most important functions and is intended as in introduction for all users, independent of their roles:

Imparting in-depth knowledge about

• the objectives of the PIAM Suite OCMS
• the user interface
• the most important functions for the different user groups (e.g. administrators, users, etc.)

Introduction to the central infrastructure
of the system (in addition, if required, role and rights management)

Our role-based trainings are intended to

provide every user the knowledge and skills they need to make optimum use of our software

increase efficiency when using our PIAM Suite and its modules

improve security

ensure the satisfaction of all users in their specific roles

Administrator training
(role-based)

Main goal: Providing the tools and knowledge for administrators to manage the entire PIAM Suite OCMS including all modules securely and efficiently.

Imparting In-depth insight into the system infrastructure as well as overview about all modules and how they relate together

Information on how to integrate OCMS into your existing system landscape (connection of interfaces)

Credential Management module:

• Setup and maintenance of authorisations and user roles
• Management of system guidelines and basic parameters, e.g. password policies
• System surveillance, system-side logging framework
• Basic management of credential data/personal data
• Creation and management of reports
• Configuration of the user interface (WebDesk)
• Configuration of the User Self-Service Portal

Access Management module:

• Administration of the administrator and user portal
• Management of access zones, time profiles and security policies

Visitor Management module:

• Administration and use of the visitor management portal

Contractor Management module:

• Administration and use of the contractor management portal

Power user training
for Credential Management module (role-based)

Main goal: Enabling power users to ensure smooth operation and act as an interface between administrators and end users if required.

Creation, editing and management of credential data and personal data

Assignment and management of physical access authorisations as well as time profiles

Use of search and filter functions as well as reports, for an efficient data management in the WebDesk user interface

Support of end users for card applications or in case of problems

End user training
(role-based): Applying for employee cards and authorisations

Main goal: Help end users to use the system
intuitively and efficiently.

How to apply for employee cards and authorisations

Checking the processing status of applications

Use practical functions such as filters and search options for effective operation of the system

Dealing with notifications and notices from the system

Basic information on data protection and security when using the system

In addition to the basic and role-based training courses, we also prepare your organisation for dealing with the most common questions and challenges of users:

Troubleshooting and support training

Dealing with the most frequently asked user questions and challenges

Instructions on how to resolve them either independently or with the help of our technical support team

Do not hesitate to contact us and request your individual training offer!

We look forward to consulting you.

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